studio tiara ceramica luisenstrasse 29 8005 zurich

general information

  • our objects are currently only shipped within switzerland ( and germany, italy, france, austria ) by swiss post (a-post). we make sure that all objects are well and safely packed and protected for shipping. should any damage occur during delivery, please contact us as soon as possible to discuss how to proceed.

    purchased objects are generally not refundable. however, as we would like to consider each case individually, we ask you to contact us in this case as well.

  • in our web store we accept the most popular credit cards like amex, masterard, visa as well as apple pay or our gift cards. if you don't have a credit card - that’s no problem!

    please send us an email with the items you would like to purchase. we will reach out and find a solution. bare in mind we cannot guarantee your items will still be available.

  • our objects are dishwasher and food safe, although washing by hand would be the best option. otherwise be extra careful and mindful while loading the dishwasher.

    remember this isn’t mass produced ceramics, each object is individual. please wash before you use your objects for the first time.

  • contact@tiaraceramica.ch

terms and conditions workshops and events

  • To participate in any workshop or event organized by Tiara Ceramica, participants are required to register in advance through our website. Registration is subject to availability and will be confirmed upon receipt of payment.

  • In the event that a workshop or event is canceled by Tiara Ceramica due to unforeseen circumstances, participants will have the option to either receive a full refund or transfer their registration fee to a future workshop or event. Refunds will be processed within 15 business days.

  • a workshop or event can be canceled up to 3 weeks prior to the start of the workshop/event. for cancellations less than 3 weeks prior to the start of the workshop/event a cancellation fee of 50% of the total workshop/event fee will be applicable. cancellations made within 4 days of the start date, or no-shows on the day, will not be eligible for a refund

  • Workshop or event fees are to be paid in full at the time of registration. Payment options include online payment through our secure website or bank transfer. Proof of payment may be requested for bank transfers.

  • Tiara Ceramica reserves the right to cancel or make changes to the workshop or event program, including changes in schedule, venue, or facilitator, if necessary. In such cases, participants will be notified as soon as possible and offered the option to either attend the modified program or receive a full refund.

  • Participants are responsible for their personal belongings during the workshop or event. Tiara Ceramica will not assume any responsibility for loss or damage to personal belongings.

  • Tiara Ceramica reserves the right to take photographs or record video footage during our workshops and events for promotional purposes. By attending a workshop or event, participants consent to the use of their image or likeness in such promotional materials.

  • While every effort is made to ensure the safety of participants during our workshops and events, Tiara Ceramica will not be held liable for any accidents, injuries, loss or damage to personal property or the personal made objects that may occur. Participants are advised to follow safety instructions provided by our facilitators and to take necessary precautions.

  • Participants are expected to conduct themselves in a respectful and appropriate manner during workshops and events. Any form of disruptive or unacceptable behavior may result in immediate expulsion without refund.

By registering for a Tiara Ceramica workshop or event, participants acknowledge that they have read, understood, and agreed to abide by these General Terms and Conditions. Tiara Ceramica reserves the right to modify or amend these terms at any time, and any changes will be communicated to registered participants.For any further inquiries or clarifications, please contact tiara ceramica team via email or telephone.

Date of document: 01/01/2023